Ace Home Goods is an outlet for high-quality Furniture & appliance brands. We are not the brand itself.
All freight shipments are curbside. This means the carrier will drop it off on your property but cannot deliver inside your home, garage, kitchen, etc.
Once at the local distribution center, the carrier will then call to schedule a delivery appointment - a person must be available at the time of delivery to sign and accept the shipment. Additional charges may apply for rescheduling deliveries, or if the shipment is refused without a valid reason. A person 18 years or older must be present to accept and sign for the delivery.
Before signing for the shipment and releasing the driver, please carefully inspect the shipment for any visible damage. Open the boxes and inspect the products (Countertops, chimney pieces, etc.) for damages or missing parts. If damages are found, reject the shipment and ask the driver to take it back, or note the damages on the Delivery Bill before signing for the shipment and releasing the driver.
Shipping processing time will vary based on each brand, and also how they handle customer service.
Your shipping details and tracking information will be e-mailed to you shortly after your order is processed and shipped out.
*Please allow us 1-2 days to confirm & process your order before being sent out for shipment!
Standard Shipping Times are as followed to the United States
Z- Line Appliances: 2-5 Business Days
Baxton Studios Furniture: 3-7 Business days
Summit Appliances: 2-5 Business Days
Forno Appliances: 3-7 Business Days
GLD Products: 3-7 Business Days
Casa Mare Exclusive Design: 5- 10 Business Days
Dimplex: 5-7 Business Days
American Outdoor Grills: 5-7 Business Days
American Fyre Designs: 5-7 Business Days
Fire Magic Grills: 5-7 Business Days
Forza: 5-7 Business Days
Perlick: 5-7 Business Days
Hollon Safes: 5-7 Business Days
V-Line Safes: 5-7 Business Days
ioSafes: 5-7 Business Days
Infinity Massage Chairs: 5-7 Business Days
Kyota Massage Chairs: 5-7 Business Days
ILVE: 7-10 Days
NXR: 5-7 Days
Any questions about your shipping details & or any additional information needed can be inquired about through our support team. We will make sure to provide all the information needed to the customer.
For information about Returns & Refunds please click here.
To contact our support team please email us at email@example.com