Order Confirmation:

  • Valid email required during checkout; orders subject to verification and approval.
  • Approved orders receive an email confirmation from our secure payment server.
  • Shipped orders are confirmed via email with tracking number(s) and carrier info.
  • Carrier notifies you by phone as the order nears arrival.

Payment Methods:

  • Accepting major credit/debit cards (VISA, MasterCard, Discover, American Express), Google & Apple Pay.

Shipping:

  • Items shipped via FedEx Ground, except when noted (some via Truck Freight).
  • Full insurance included; "FREE SHIPPING" items also have full insurance.
  • Tracking number(s) provided by email upon shipment.

Re-Consignment:

  • Customer responsible for re-consignment fee for address changes.
  • Parcel fee: $50; Freight fee: $150.

Shipping Locations:

  • Ship to contiguous 48 United States only.
  • Exceptions for private parties/shipping proxies outside normal range if pre-arranged.
  • No returns honored for shipments outside normal shipping range.

Order Processing:

  • Allow 1-2 days for order confirmation and processing before shipment.

Standard Shipping Times (to the United States):

  • Z-Line Appliances: 2-5 Business Days
  • Forno Appliances: 3-7 Business Days (Free White-Glove Delivery)
  • Hollon Safes: 5-7 Business Days

Support: