Ace Home Goods is an outlet for high-quality Furniture & appliance brands. We are not the brand itself.

All freight shipments are curbside. This means the carrier will drop it off on your property but cannot deliver inside your home, garage, kitchen, etc. 

Once at the local distribution center, the carrier will then call to schedule a delivery appointment - a person must be available at the time of delivery to sign and accept the shipment. Additional charges may apply for rescheduling deliveries, or if the shipment is refused without a valid reason. A person 18 years or older must be present to accept and sign for the delivery.

Before signing for the shipment and releasing the driver, please carefully inspect the shipment for any visible damage. Open the boxes and inspect the products (Countertops, chimney pieces, etc.) for damages or missing parts. If damages are found, reject the shipment and ask the driver to take it back, or note the damages on the Delivery Bill before signing for the shipment and releasing the driver.

 

Shipping processing time will vary based on each brand, and also how they handle customer service.

Your shipping details and tracking information will be e-mailed to you shortly after your order is processed and shipped out. 

*Please allow us 1-2 days to confirm & process your order before being sent out for shipment!

 Standard Shipping Times are as followed to the United States

Z- Line Appliances:  2-5 Business Days 

Baxton Studios Furniture: 3-7 Business days

Summit Appliances: 2-5 Business Days 

Forno Appliances: 3-7 Business Days

GLD Products: 3-7 Business Days

Casa Mare Exclusive Design: 5- 10 Business Days 

Dimplex: 5-7 Business Days

American Outdoor Grills: 5-7 Business Days

American Fyre Designs: 5-7 Business Days

Fire Magic Grills: 5-7 Business Days

Forza: 5-7 Business Days

Perlick: 5-7 Business Days

Hollon Safes: 5-7 Business Days

V-Line Safes: 5-7 Business Days

ioSafes: 5-7 Business Days

Infinity Massage Chairs: 5-7 Business Days

Kyota Massage Chairs: 5-7 Business Days

ILVE: 7-10 Days 

NXR: 5-7 Days

 Any questions about your shipping details & or any additional information needed can be inquired about through our support team. We will make sure to provide all the information needed to the customer.

For information about Returns & Refunds please click here.

To contact our support team please email us at support@acehomegoods.com